Refund and Returns Policy

General Policy

desksetup strives to provide high‑quality products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

Eligibility for Returns

Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for return or refund.

Condition of Returned Items

Returned products must be in their original condition, unused, and accompanied by all accessories, manuals, and packaging. Items that are damaged, altered, or missing components may be refused.

Return Process

Contact Us

To initiate a return, email [email protected] or call +1 (702) 886-0711‑0711. Provide your order number, the reason for the return, and any supporting photos if applicable.

Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or error on the part of desksetup.

Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges or restocking fees.

Non‑Refundable Items

The following items are not eligible for return or refund:

• Custom‑made or personalized products.
• Gift cards and digital download codes.
• Items marked as final sale.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Comply with any deadlines and instructions provided by desksetup.
• Notify desksetup promptly of any issues with the received product.

Legal Disclaimer

desksetup reserves the right to amend this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws. By placing an order, you acknowledge that you have read, understood, and agree to these terms.

Contact Information

Email: [email protected]
Phone: +1 (702) 886-0711‑0711
Address: 783 Northwest Pine Terrace, Las Vegas, Nevada 89196, United States